Free Professional Training for Staff Employed in Pubs, Clubs & Restaurants

16 March 2011

Staff at Taranaki licensed premises have the opportunity to increase their professional knowledge and skills that will benefit them and the businesses they work for. 

Staff from pubs, clubs and restaurants will be taking part in a three-day training programme in New Plymouth on 21, 22 & 23 March.  

The focus of the training is on promoting a safe environment for patrons.  Participants will learn about effective and assertive communication skills, professional work standards and self defense.  Legal rights of staff will also be covered, with the Trespass Act, Crimes Act and Sale of Liquor Act being covered.

Taranaki DHB Health Promoter Nedina Hohaia says the training is one of many strategies to reduce alcohol related harm in the community and is designed to up-skill licensees, duty managers, glassies, bar and door security staff on their role as responsible hosts in their licensed premise. It is vital for staff to continue to develop and gain new skills and knowledge about the business they’re in, to potentially become successful in the industry, she says. 

“Staff will develop their knowledge and skill of assertive communication to be confident to handle any situation that arises on their premise” Ms Hohaia says. “They will learn how to keep themselves and their patrons safe from alcohol related harm.”

Participants have, upon completing the training, made comments like “this is a fantastic course”, “all bar staff should do it”, “I’m blown away by how much I have learned” and “this has helped me to understand my role better”.

The free training is organised by Taranaki DHB’s Public Health Unit and Action on Alcohol in Taranaki, which includes representatives from the Police, ACC, Safer Community Council, Sport Taranaki, Waitara Community Development Project and Taranaki’s three district councils.

The training is run by a qualified instructor who has been credited with developing some of New Zealand’s most recognised training programmes available to specialised security teams, especially in licensed premises training.

For more information please call

Sue Carrington
Taranaki DHB
Media Adviser
Ph. 021 367 789

Last updated: Wednesday, March 16, 2011