Patients and Visitors
This area contains information that is useful to patients and visitors. It includes details on what patients should bring with them to hospital, visiting hours and the public facilities available at Taranaki Base Hospital and Hawera Hospital. Taranaki DHB runs a Patient Enquiry Service, available 24-hours-a-day.
Admissions - information regarding admission procedures
Public facilities - hospital cafeteria, chapel, Whaiora and Smoke Free information
Disability access - access, parking, wheelchairs, toilets and sign language interpreters
Transport and parking - public bus, hospital shuttle bus and parking information
Visiting Hours - hospital visiting hours information
What to bring - tips on what to bring to the hospital
Interpreters of other languages
Ezispeak Interpreting Service
If you require the services of interpreter in another language Taranaki DHB has access to Ezispeak Interpreting Service. This service allows patients with little or no English to ask for a telephone interpreter to improve communication between patients and medical staff at Taranaki DHB.
Taranaki Base Hospital main entrance
If you are visiting Taranaki Base Hospital, we suggest you enter via the main entrance into the atrium. Seating is available and way-finding signage to all areas is displayed.
The public counter is staffed between 8am-4.30pm (Taranaki Base Hospital) and 7.30am – 4.30pm (Hawera Hospital). Outside of office hours please use the telephone on the wall and call “O’ for operator assistance.
Wheelchairs are located at the main entrances. If you need a wheelchair and none are available, please ask a volunteer or receptionist. Outside of office hours, please use the telephone adjacent to reception to phone the operator on “0” and an orderly will be arranged to assist you.
“Meet and Greet” volunteers are available to assist you at the main and maternity entrances at Taranaki Base Hospital on Monday to Fridays between 9am-11.30am and 1pm-3pm.
Click here to be taken to the Contact Us page.
Click here for Taranaki Base Hospital maps.
Last updated: Tuesday, October 1, 2019