Patients and Visitors

Taranaki is at Alert level 2

At Alert Level 2 Taranaki Base and Hāwera hospital's visitor policy is one designated visitor per patient, one support person for people attending hospital appointments and no children under 16 years except by prior arrangement.

At Alert Level 2 support people are not permitted to accompany ultrasound patients into the scan rooms, but are welcome to sit in the waiting room until completion.

Exceptions will be considered by clinical nurse managers or lead clinicians. We still need to minimise visitors into our hospitals and keep 2 metre distancing at Alert Level 2. Please help keep everyone safe by wearing a face covering if you're coming into our hospitals.

What you need to know in Alert Level 2:

  • Please visit during normal hours (2pm-8pm for wards, for a full list click here)
  • Record your visit, scan QR codes throughout the hospital if moving around
  • Wear a face covering at all times
  • Keep 2 metre distancing
  • Do not visit or attend appointments if you’re unwell, reschedule for when you’re feeling better
  • COVID-19 screening will take place at hospital entrances by our security staff
  • Find out where COVID-19 testing centers are here
  • Taranaki Base Hospital main building entrances: To access the main building at Taranaki Base Hospital please use one of the following entrances - main entrance, red path entrance, Tukapa Street entrance or the main maternity entrance. Other entrances are currently closed for public access. See our Base Hospital map to locate these entrances.

This area contains information that is useful to patients and visitors. It includes details on what patients should bring with them to hospital, visiting hours and the public facilities available at Taranaki Base Hospital and Hawera Hospital. Taranaki DHB runs a Patient Enquiry Service, available 24-hours-a-day.

Coming in for your operation - what to bring, anaesthesia and information for before and after your surgery

Public facilities - hospital cafeteria, chapel, Whaiora and Smoke Free information

Disability access - access, parking, wheelchairs, toilets and sign language interpreters

Transport and parking - public bus, hospital shuttle bus and parking information

Visiting hours - hospital visiting hours information


Interpreters of other languages

Ezispeak Interpreting Service
If you require the services of interpreter in another language Taranaki DHB has access to Ezispeak Interpreting Service. This service allows patients with little or no English to ask for a telephone interpreter to improve communication between patients and medical staff at Taranaki DHB.


Taranaki Base Hospital main entrance

As part of the ongoing enabling works for Project Maunga Stage Two there have been some changes to car parking and entrances. The main entrance to Taranaki Base Hospital is now located next to the Emergency Department (where the old entrance originally was).

Lorna Street entrance (Gate 3) to Base Hospital will be closed until further notice.

Entrance to the main car park is through Lyn Street (Gate 4) and entrance to the main building from here is by following the red path. For more information and a map click here.


Public counter

The public counter is staffed between 8am-4.30pm (Taranaki Base Hospital) and 7.30am – 4.30pm (Hāwera Hospital). Outside of office hours please use the telephone on the wall and call “O’ for operator assistance.



Wheelchairs are located at the main entrances. If you need a wheelchair and none are available, please ask a volunteer or receptionist. Outside of office hours, please use the telephone adjacent to reception to phone the operator on “0” and an orderly will be arranged to assist you.



“Meet and Greet” volunteers are available to assist you at the main and maternity entrances at Taranaki Base Hospital on Monday to Fridays between 9am-11.30am and 1pm-3pm.


Contact Us

Click here to be taken to the Contact Us page.


Click here for Taranaki Base Hospital maps.


Last updated: Wednesday, September 8, 2021

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