Information for suppliers

Te Whatu Ora Taranaki recognises that our suppliers play a critical role in supporting us.

We operate in a resource constrained environment so we are continually looking for ways to be more productive, efficient and effective.

The Purchasing Department are responsible for processing all Oracle FMS based purchasing and procurement processes for capital expense items, medical consumables, and related services.

What we are looking for from both our current suppliers and potential suppliers?

We are interested in retaining and establishing business with suppliers who provide:
Are committed to providing quality products, customer service, support and responsiveness to Te Whatu Ora Taranaki,staff and patients.

Focused on making it easy to do business and exceeding our expectations. “Getting it right first time every time”.

Always provide competitive pricing and continually look for ways to help us reduce costs.

Work cooperatively towards process improvement and implementing innovative ideas products and processes.

Leveraging technical expertise, inform us of new technology and keep us appraised of market developments.


To select suppliers, we would normally undertake some form of tender process. In general, Requests for Quotation, Requests for Information, Expressions of Interest, Requests for Proposal, and Tenders are advertised on the Government Electronic Tender Service (GETS) website

Suppliers may register with GETS to gain access to public sector tender information.

Purchasing goods / service

When transacting business, it is the responsibility of Te Whatu Ora to supply you with a valid purchase order clearly specifying the goods and/or services it wishes to procure.

It is your responsibility not to supply goods and/or services unless you receive a valid purchase order.

If Te Whatu Ora Taranaki receives an invoice without firstly issuing a valid purchase order we may choose not to pay your invoice.  To avoid any embarrassment please ensure you quote our official order number on all communications (packing/delivery notes, invoices, and Statements.)

Access to Te Whatu Ora Taranaki sites

Te Whatu Ora Taranaki Visiting Company Representative Policies (see below) exist to ensure staff and patients are not inconvenienced by unscheduled interruptions. This governs all access to all Te Whatu Ora Taranaki staff and sites. These policies basically mean business visitors must sign in as a visitor at the hospital main entrance reception. When visiting, company representatives MUST have booked an appointment with each person they wish to speak to prior to arrival.

Visiting Company Representative Policy (PDF 205 KB)
Visiting Company Representative Access to Theatre Suite Policy (PDF 208KB)
Taranaki Base Hospital On-site Visitors Procedure (PDF 213KB)


Unless otherwise specifically stated all deliveries should be dispatched to:
Taranaki Base Hospital, Goods Inwards,
Access via Gate 2, Tukapa Street,
Westown, New Plymouth 4310

New suppliers

It is vital that supplier details and payments are managed in a manner that will assist with the establishment of a good business relationship from the beginning.

Our new supplier process has been designed and developed to ensure information is exchanged and the administrative process for both parties is established. It establishes the rules of the business relationship to prevent any misunderstanding and clearly states our requirements and expectations.

More information

Standard purchase order terms and conditions (PDF 112 KB)

Who to contact

Purchasing Help Desk
Purchasing Phone 06 753 7777 ext 8989
DDI 06 753 7809 Hospital Call centre

Accounts Help Desk
Accounts Payables DDI. 06 753 7812
Accounts Receivables DDI 06 753 7812



Last updated: Tuesday, August 1, 2023

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