Professional Training - Pubs, Clubs & Restaurants Take Control

8th October 2009

Staff at Taranaki licensed premises are ready to take control to increase their professional knowledge and skills that will benefit their business. 

About 30 staff from pubs, clubs and restaurants have taken part in a three-day training programme in New Plymouth. The training was held on the evenings of 5, 6 and 7 October.  Staff came from all over the Taranaki region.

The focus of the training is on promoting a safe environment for patrons.  Participants learned about effective and assertive communication skills, professional work standards and self defense.  Legal rights of staff was also discussed, with the Trespass Act, Crimes Act and Sale of Liquor Act being covered.

TDHB Health Promoter Nedina Hohaia says the training is one of many strategies to reduce alcohol related harm in the community and is designed to up-skill licensees, managers, glassies, bar and door security staff on their role as responsible hosts in their licensed premise. “It is vital for staff to take control and continue to develop and gain new skills and knowledge about the business they’re in, to potentially become successful in the industry,” she says. 

“Staff will develop their knowledge and skill of assertive communication to be confident to handle any situation that arises on their premise” Ms Hohaia says. “They will learn how to keep themselves and their patrons safe from alcohol related harm.”

Participants have, upon completing the training, made comments like “this is a fantastic course”, “all bar staff should do it”, “I’m blown away by how much I have learned” and “this has helped me to understand my role better”.

The free training is organised by TDHB’s Health Promotion Unit and Taranaki’s Youth Access to Alcohol, which includes representatives from the Police, ACC, Safer Community Council, Sport Taranaki, Taranaki’s three district councils and HANZ.

The training is run by a qualified instructor who has been credited with developing some of New Zealand’s most recognised training programmes available to specialised security teams, especially in licensed premises training.

For more information please call TDHB Health Promoter Nedina Hohaia on 753 7777 x 8648.

 

 

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