COVID-19 health & testing advice

COVID-19 symptoms

Symptoms of COVID-19 are similar to a range of other illnesses such as cold and flu. Shortness of breath is a sign of possible pneumonia and requires immediate medical attention. Symptoms of COVID-19 include:

Having any of these symptoms does not necessarily mean you have COVID-19, but if you are feeling unwell and have been to one of the locations of interest please self-isolate and get tested straight away even if you have a sniffle or a slight sore throat. It is best to be on the safe side. Stay at home until you have been well for at least 48 hours and your test is negative.

Getting tested for COVID-19

Taranaki DHB has four community-based locations in the Taranaki (New Plymouth, Waitara, Hāwera and Ōpunakē) for COVID-19 testing.

If you are feeling unwell and experiencing symptoms relating to COVID-19 you can get advice and arrange testing through the following options:

For Māori health support and information on testing please contact:

COVID-19 testing clinics

Please call or text the testing clinics first. If you’ve been referred to the testing clinics from your doctor/GP please go home and wait for clinic staff to contact you with a test appointment time. We ask you not to show up without an appointment, as this will help us manage the waiting times better. There is NO CHARGE for testing; it is FREE.

Please note, the testing clinics are only for COVID-19 swab testing and do not provide any other medical treatment, including influenza vaccinations. You need to contact your general practice, doctor or pharmacy for this.

Taranaki Base Hospital, New Plymouth

(Access to testing clinic off Tukapa Street)

Please call in advance: 0800 678 378

Monday to Friday 9am-3pm. Saturday and Sunday 9am-1pm. (Hours will be flexible depending on demand).

There is NO CHARGE for testing; it is FREE.

MediCross Urgent Care & GP Clinic, Egmont Street, New Plymouth

Please call to book an appointment: (06) 759 8915

Medicross is open 8am-8pm, but testing hours are between 10am-4pm, 7 days a week. E-referral will be operational soon.

There is NO CHARGE for testing; it is FREE.

Hāwera Hospital, Hunter Street, Hāwera

Please call 0800 678 378 and discuss your needs with the testing team and they will arrange an appropriate time for you to come in, or find a solution for testing if you cannot access one of the clinics. There is NO CHARGE for testing; it is FREE.

Monday, Wednesday and Friday 10am-2pm. However 7 day a week testing can be arranged. (Hours will be flexible depending on demand).

There is NO CHARGE for testing; it is FREE.

Waitara Health Centre, 26 Grey Street, Waitara

Please call in advance (06) 754 8119

Monday to Friday, 8.30am - 5.30pm

There is NO CHARGE for testing; it is FREE.

Ōpunakē Health Centre/Coastal Care, 26 Napier Street, Ōpunakē

Please call in advance (06) 761 7324

Monday to Friday, 8.30am - 4.30pm

There is NO CHARGE for testing; it is FREE.


UPDATED: 9 July 2021

Due to high levels of winter illnesses like RSV, colds and viruses we have restricted hospital visitors.

Temporary changes are:

If you are feeling unwell please don’t visit


We encourage all visitors coming into our hospitals and health centres to continue using the QR code for tracing purposes and recommend people keep a safe distance from people you don’t know while on our premises, use face coverings if it makes you feel more comfortable, use hand sanitizer on entry, practise cough or sneeze etiquette, and please stay at home if you are unwell.

To ensure our patients have the opportunity to get well, and care is able to be provided by our clinicians, we strictly adhere to our visiting hours found below. Visiting outside of these hours is not permitted unless by prior arrangement with nursing staff.

Please do not come in for appointments and to visit patients if you are unwell or have been unwell or have had a stomach bug in the last two days.

We encourage patients to bring in their cell phones to keep in touch with families. General inquiry calls are not put through to the wards.

Please download the NZ COVID-19 tracer app so you can use the QR Codes when coming into our hospitals and other health centres. This will help you keep a record of when you’ve visited our sites.

While it is great for everyone to be able to visit those in hospital we need to remember that patients in our care need time for rest and recovery.

WARD 2A, 3A, 3B, 4A, 4B
Monday to Sunday: 2pm - 8pm

Open visiting for immediate family/caregiver only
General visiting: 2pm - 8pm

Monday to Friday: 3pm - 8pm
Saturday to Sunday: 10am - 8pm

Open visiting for immediate family only
However no visiting between 12pm - 2pm

Phone 0508 SEX HEALTH (0508 739 432), 188 Powderham Street New Plymouth
Monday: 6pm - 8pm
Tuesday & Friday: 9am - 12pm

5 David Street
Open visiting for families, general visiting 10am - 7pm daily

Bluetooth upgrade to NZ COVID Tracer app

NZ COVID Tracer will update automatically on around 10 December for most users, or it can be manually updated through the Apple App Store or the Google Play Store at that time. Bluetooth tracing will be turned off by default, but app users will be asked if they want to enable it when they next open the app.

Click here for Bluetooth tracing FAQs

What is Taranaki DHB doing to manage COVID-19?

Useful links

For COVID-19 vaccine enquiries email

COVID-19 Healthline number

0800 358 5453