COVID-19 information for the public

The all-of-Government response website covid19.govt.nz has everything you need to know about COVID-19 in one place. The aim of this site is to give people simple steps to unite against the virus and slow its spread, including advice on health, self-isolation, travel, financial support, business and many more areas of life being impacted by COVID-19.

Getting tested for COVID-19

Taranaki DHB has four community-based locations in the Taranaki (New Plymouth, Waitara, Hāwera and Ōpunakē) for COVID-19 testing.

If you are feeling unwell and experiencing symptoms relating to COVID-19 you can get advice and arrange testing through the following options:

For Māori health support and information on testing please contact:

COVID-19 testing clinics

Please call or text the testing clinics first. If you’ve been referred to the testing clinics from your doctor/GP please go home and wait for clinic staff to contact you with a test appointment time. We ask you not to show up without an appointment, as this will help us manage the waiting times better. There is NO CHARGE for testing; it is FREE.

Please note, the testing clinics are only for COVID-19 swab testing and do not provide any other medical treatment, including influenza vaccinations. You need to contact your general practice, doctor or pharmacy for this. 

NEW PLYMOUTH

Taranaki Base Hospital, David Street, Westown, New Plymouth
New location on Tukapa Street (please see map above for directions)
Phone: Please call/text in advance: 027 380 1433
Hours: Monday to Friday, 9am - 3pm / Saturday and Sunday, 9am-1pm. (Hours will be flexible depending on demand).
There is NO CHARGE for testing; it is FREE.

MediCross Urgent Care & GP Clinic, Egmont Street, New Plymouth
Phone: Please call to book an appointment: (06) 759 8915
Hours: Medicross is open 8am - 8pm, but testing hours are between 10am - 4pm, 7 days a week / e-referral will be operational soon.
There is NO CHARGE for testing; it is FREE.

HĀWERA

Hāwera Hospital, Hunter Street, Hāwera
Phone:
Please call/text 027 380 0894 and discuss your needs with the testing team and they will arrange an appropriate time for you to come in, or find a solution for testing if you cannot access one of the clinics. There is NO CHARGE for testing; it is FREE.
Hours: 10am - 2pm, Monday, Wednesday and Friday. However 7 day a week testing can be arranged. (Hours will be flexible depending on demand).
There is NO CHARGE for testing; it is FREE.

WAITARA

Waitara Health Centre, 26 Grey Street, Waitara
Phone: Please call in advance (06) 754 8119
Hours: Monday to Friday, 8.30am - 5.30pm
There is NO CHARGE for testing; it is FREE.

ŌPUNAKĒ

Ōpunakē Health Centre/Coastal Care, 26 Napier Street, Ōpunakē
Phone: Please call in advance (06) 761 7324
Hours: Monday to Friday, 8.30am - 4.30pm
There is NO CHARGE for testing; it is FREE.

Bluetooth upgrade to NZ COVID Tracer app

NZ COVID Tracer will update automatically on around 10 December for most users, or it can be manually updated through the Apple App Store or the Google Play Store at that time. Bluetooth tracing will be turned off by default, but app users will be asked if they want to enable it when they next open the app.

Click here for Bluetooth tracing FAQs

Patients/visitors

UPDATED: 8:18am, 1 March 2021

Taranaki Base Hospital main building entrances:
To access the main building at Taranaki Base Hospital please use one of the three following entrances - main entrance, Tukapa Street entrance or the main maternity entrance. Other entrances are currently closed for public access. See our Base Hospital map to locate the nearest open entrance to your appointment.

Visitors policy:
At Alert Level 2, Taranaki DHB’s visitor policy remains unchanged. However we may have door controls at all of our main hospital and health centre entrances. People coming on-site are reminded to physical distance where possible, use hand sanitizer on entry, practise cough or sneeze etiquette and use the QR code for tracing purposes.

To ensure our patients have the opportunity to get well, and care is able to be provided by our clinicians, we strictly adhere to our visiting hours found below. Visiting outside of these hours is not permitted unless by prior arrangement with nursing staff.

Please do not come in for appointments and to visit patients if you are unwell or have been unwell or have had a stomach bug in the last two days.

We encourage patients to bring in their cell phones to keep in touch with families. General inquiry calls are not put through to the wards.

Please download the NZ COVID-19 tracer app so you can use the QR Codes when coming into our hospitals and other health centres. This will help you keep a record of when you’ve visited our sites.

While it is great for everyone to be able to visit those in hospital we need to remember that patients in our care need time for rest and recovery.

WARD 2A, 3A, 3B, 4A, 4B
Monday to Sunday: 2pm - 8pm

CHILDREN’S WARD (WARD 2B)
Open visiting for immediate family/caregiver only
General visiting: 2pm - 8pm

MENTAL HEALTH
Monday to Friday: 3pm - 8pm
Saturday to Sunday: 10am - 8pm

INTENSIVE CARE UNIT
Open visiting for immediate family only
However no visiting between 12pm - 2pm

SEXUAL HEALTH CLINIC
Phone 0508 SEX HEALTH (0508 739 432), 188 Powderham Street New Plymouth
Monday: 6pm - 8pm
Tuesday & Friday: 9am - 12pm

TE RANGIMARIE HOSPICE
5 David Street
Open visiting for families, general visiting 10am - 7pm daily

What is Taranaki DHB doing to manage COVID-19?

Useful links


For COVID-19 enquiries email

TDHBCovid.Enquiries@tdhb.org.nz

COVID-19 Healthline number

0800 358 5453