Care in the community

Be COVID-ready

It is only a matter of time before a positive case of COVID-19 is in your community. Being ready for getting COVID-19 is about making sure you and your household have a plan and know what to do. It will mean your whānau and community can help each other if needed.

Here are some simple practical things you can do now in case you, or someone in your household becomes unwell, or if COVID-19 becomes widespread in our community.

How to prepare your household for COVID-19

  1. Make a plan
  2. Have what you need
  3. Know and share your plan
  4. Reach out to friends and whānau

Read more here

For people who have tested positive for COVID-19

If you test positive for COVID-19, your doctor or a health professional will call you to discuss:

You will need to isolate for at least:

You can isolate in your home or suitable alternative accommodation. This could be another property that you have access to, or are provided, that is more suitable for self-isolation than where you usually live. You can self-isolate there instead.

Anyone you live with will need to stay home for the entire time you are isolating. If someone else in your household tests positive for COVID-19, you will be advised on how much longer you need to isolate for.

While you are isolating at home, you will have a dedicated contact person check up on you and make sure that you and your whānau are safe.

It is normal to feel nervous or unsure about what the next few weeks will look like.

Information to help you if you test positive for COVID-19

Getting your results
Contact tracing
Going into isolation
What your household members need to do
If you are away from home
Care while you are in isolation


Support for if you get COVID-19 (PDF, 227 KB)
Self-isolating timeline (PDF, 90 KB)
Guidance for Casual Contacts (PDF, 200KB)
Guidance for Close Contacts (PDF, 200KB)
Guidance for Household Close Contacts (PDF, 200KB)

More information

COVID-19 testing
Help and support if you test positive for COVID-19
What happens after you test positive
If you test positive for COVID-19 while travelling

Information for people self-isolating at home or in the community/recovering from COVID-19

Self-isolation means staying at home and taking common-sense precautions to avoid close contact with those you live with. You will get instructions and advice directly from a public health official that is specific to your individual situation and your needs.

What it means to self-isolate at home
When you can expect health and wellbeing checks
If you need to go into hospital
What to expect after you have had COVID-19
Getting extra support if you have COVID-19 or are self-isolating

General advice for self-isolating at home

Pay attention to how you are feeling and look out for worsening symptoms. If you need urgent medical help or cannot breathe properly, call 111 immediately. Tell them you have COVID-19 when you ring.


Care in the Community: Self-isolating timeline (PDF, 90 KB)
Support for if you get COVID-19 (PDF, 227 KB)
We are self-isolating poster (PDF, 1.5 MB)
Guidance for isolating in apartments (PDF 528KB)
Guidance for Casual Contacts (PDF, 200KB)
Guidance for Close Contacts (PDF, 200KB)
Guidance for Household Close Contacts (PDF, 200KB)

More information

Find COVID-19 information in your language
COVID-19 information and advice in alternate formats for disabled people with communication needs
COVID-19 – Financial help and other support you may be able to receive(Work and Income)
Looking after your mental wellbeing
Financial support
Getting support if you have COVID-19 or are self-isolating
The COVID-19 Care in the Community Framework(Ministry of Health)
Cleaning and disinfecting your home after self-isolating
General cleaning and disinfection advice(Ministry of Health)
What to do with your household waste
Get vaccinated if you are not already

For community providers

Advice and resources for community providers

The COVID-19 Care in the Community Framework(Ministry of Health)
Supporting providers through COVID-19(Work and Income)
COVID-19: Advice for all health professionals(Ministry of Health)
COVID-19: Support workers(Ministry of Health)
COVID-19: Primary care(Ministry of Health)
COVID-19: Advice for community allied health, scientific and technical providers(Ministry of Health)
COVID-19: Aged care, disability and hospice care providers(Ministry of Health)
COVID-19: Pharmacy(Ministry of Health)
COVID-19: Well Child Tamariki Ora(Ministry of Health)
COVID-19: People with dementia at home(Ministry of Health)


COVID-19 Care in the Community: Framework for Public Health, DHBs, PHOs, Providers, Social and Wellbeing Organisations (PDF, 1MB)

More information

COVID-19: Infection prevention and control recommendations for health and disability care workers(Ministry of Health)
Case definition and clinical testing guidelines for COVID-19(Ministry of Health)
COVID-19: Medical transfer (road and air)(Ministry of Health)

Important websites

For COVID-19 vaccine enquiries email

COVID-19 Healthline number

0800 358 5453