Frequently Asked Questions

What do we mean by FREE dental care?
Young people are entitled to free basic dental care from 0 until their 18th birthday.

What is free basic dental care?
Basic dental care includes:

  • An annual check up
  • Oral health advice and encouragement for good oral health
  • Examination and dental X-rays, if necessary
  • Preventative treatment, such as topical fluoride and fissure sealants (coatings)
  • Restorations (fillings) and extractions

What happens in a dental emergency (relief of pain)?
If a dental appointment is needed urgently, and you are enrolled with a dental provider you need to tell the dental staff. If you have an accident and damage your teeth you should contact your usual dentist. Accidents are usually funded by ACC. ACC only funds part of the cost of dental care - discuss this with the dental staff or go to A and E at Base Hospital.

Will the dental care my child currently receives still be free?
Yes, from birth to 18 years old the dental care received will continue to be free of charge.

How will I know when my child is due for their yearly dental appointment?
The dental staff will contact you by phone, letter or both, with a date and time of the dental appointment or you are welcome to contact us on 0800 talk teeth (0800 8255 83384).

What if the date or time does not suit me?
Phone the dental staff and change the appointment to a date and time that does suit you and your family on 0800 talk teeth.

Can I have the dental checks for all my children at once to avoid having to make many visits?
Yes, we would prefer to have whanau/family dental checks together, where possible.

Will my childrenís dental appointment be during school hours?
Yes, however dental checks can be provided before and after school, when possible.

Can I schedule my childrenís dental appointment for during the school holidays?

Will my children see a dental therapist or a dentist?
Generally your children will see a dental therapist. However, if treatment is beyond the dental therapistís scope of practice, your child may be seen by a dentist. If they are a teenager they may wish to visit their family dentist.

Will my children have dental X-rays onsite?
All the equipment, including X-ray machines will be onsite

If where my children need to go for their dental appointment changes, how will I know where to go?
The dental staff will contact you by phone, letter or both and advise you of the date and time and where to go for the dental check.

If I cannot go to where the dental appointment is, is there any transport help or another place I can take my children for their dental check?
Yes, the dental staff can discuss your childís dental appointment and options available with you.

Where does my child go for dental care if they have disabilities?
There is no change to the dental service provided for children and adolescents with disabilities; they continue to be provided by the permanent dental clinics.

Can I change where my child receives dental care?
Yes, it is possible to change where you receive dental care. Ask your dental staff for help.

My childís school is on the list for mobile visits. How will I know when the mobile unit is at their school?
The dental staff will contact you by phone, letter or both to advise you of the date and time and where to go for the dental appointments.

General Information

Dental Services
The Taranaki Community Oral Health Service offers free dental care services for 0-17 (until their 18th birthday) people living in Taranaki.

Dental check-up (examination)
Dental staff will check teeth and gums for any problems during regular examinations. They may also check how the teeth bite together and for any orthodontic problems.

Preventative Treatment
Preventative treatments may include teeth cleaning and scaling, fluoride applications, X-rays. A care plan will be sent home to notify you of any necessary treatment if you do not attend with your children.

Fluoride Treatment
Fluoride treatment helps make the surface of the teeth stronger and more resistant to decay. When used on small, early decay spots it may help stop decay progressing and reduce the need for a filling.

For more information on fluoride and community water fluoridation benefits click here.

Teeth Cleaning
This is the removal of plaque and tartar from teeth. Without this gum disease may result.

Dental Treatments at Community Oral Health Dental Clinics
If your child needs dental treatment, such as a filling or removal of a tooth, your Dental Therapist will contact you.

Where are the Community Oral Health dental clinics located?

Clinics Phone Number Days and Hours
Te Henui Dental Clinic
74 Mangorei Rd, Strandon 4312
By Scotlandís Boarding Hostel NPGHS
06 757 3405 Monday to Friday
8:00am to 4:30pm
Rangiatea Dental Clinic
South Road. Between Spotswood College and Spotswood Primary School
06 751 3507 Monday to Friday
8:00am to 4:30pm
Manukorihi Dental Clinic
Manukorihi Intermediate School, Waitara
06 754 8077 Monday to Friday
8:00am to 4:30pm
Inglewood Dental Clinic
Kelly Street, at Inglewood Primary School, Inglewood
06 756 8041 Monday to Friday
8:00am to 4:30pm
Stratford Dental Clinic
Corner of Romeo and Miranda Streets, at the Stratford Health Centre, in Stratford
06 765 8845 Monday to Friday
8:00am to 4:30pm
Hawera Dental Clinic
Outpatient wing of the Hawera Hospital in Hawera
06 278 7109 Monday to Friday
8:00am to 4:30pm

Which schools will have mobile dental units visiting them?



Bell Block School

Devon Road

Bell Block

Devon School

Bonithon Ave.

New Plymouth

Eltham School

Conway road


Frances Douglas School

201 Tukapa Str.

New Plymouth

Highland Intermediate

Coronation Ave

New Plymouth

Hawera  Intermediate School

Dives Ave


Kaponga School

30 Egmont Street


Manaia School

Karaka Street


Marfell school

Endeavour Str.

New Plymouth


Rangi Road


Normanby School

Hunter St


Opunake High School

Tasman Street


Opunake Primary School

Gisborne Tce


Patea  Area school

Kent Street


Puketapu School

Dillon Drive

Bell Block

Rahotu School

Main Road


Te Kura o Nga Ruahine Rangi

520 Eltham Road


Waitara Central

12 Cracroft Str.


Waitara East School

Richmond Street



Gloag Street


Westown School

Sanders Ave

New Plymouth

For more information call 0800 Talk Teeth (0800 825 583)

Last updated: Thursday, January 18, 2018

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