Ambulance Service

St John is responsible for providing the emergency ambulance and patient transfer services in Taranaki.

Dial 111 and ask for an ambulance when there is a medical emergency.


“Patients with minor ailments or injuries are encouraged to see their GP or attend an Accident and Medical Clinic”, said Ian May, District Operations Manager.

“Paramedics called to non-emergency cases such as minor cuts, fingers jammed in doors, ear-ache, toothache and tummy aches which places unnecessary pressure on our resources”.

If you are unsure if the medical problem is an emergency you can phone Healthline on 0800 611 116. Healthline has experienced registered nurses to advise people on assistance they should seek – including whether they need an ambulance or whether they need to go to a doctor.

“In 2008 we were attending 9,600 emergency ambulance calls, and this has steadily increased by 6% to 10,500 calls in 2012”, said Ian May, “In addition there are 29% more immediately life threatening calls received in 2012 than 2008”.

In Taranaki, St John employs 36 paid and 100 volunteer ambulance officers. There are 12 ambulances at six ambulance stations:

  • New Plymouth
  • Inglewood
  • Stratford
  • Hawera
  • Opunake
  • Patea

There are also six first responder units located in Taranaki at:

  • Waitotara
  • Waverley
  • Manaia
  • Okato
  • Urenui
  • Whangmomona

In addition, St John provides the Intensive Care Paramedics to the Taranaki Community Rescue Helicopter for emergency medical response. This includes a specialist winching team of paramedics.

St John is one of New Zealand’s largest charities, and most trusted brands, touching the lives of hundreds of thousands of us every year. St John provides Ambulance Services to more than 89% of the country’s population and more than 97% of the geography.

St John also has a strong presence and relationships in the community with community care programmes, including:

  • FED’s (Friends of the Emergency Department) volunteers who provide a support role to Taranaki Base Hospital Emergency Department staff. This includes supporting patients and family while waiting for care from the Doctors and nurses.
  • Medical coverage at events work throughout Taranaki.
  • Youth divisions.
  • First Aid course and St John Life-link Alarms (the largest supplier of medical alarms in New Zealand)
  • Caring Caller services, where volunteers make daily contact with subscribed people.

As a charitable organisation St John relies on the public to join with it and support it in its work. Ambulance funding comes from a wide variety of sources – including public donations, bequests, grants, government contributions and patient user part charges. Funding for community services comes from the community and health-related commercial activities.


Roger Blume – Territory Manager and 027 270 2905

Ambulance Charges

Last updated: Wednesday, March 13, 2019

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