Guide for the media

Taranaki DHB media enquiries

The Communications office is CLOSED from 5pm Friday 21 December 2018 until 8:30am Monday 7 January 2019. As per the roster below, our team will be on-call and can be reached by mobile phone to respond to urgent media enquiries only, e.g. patient status updates.

Contact person:


Mobile / email

Cressida Gates-Thompson

Sat 22 – Thurs 27 Dec

027 703 6177

Kirsty McMurray

Fri 28 Dec – Tues 1 Jan

027 801 9084

Beth Findlay-Heath

Wed 2 Jan – Sun 6 Jan

021 655 017


Patient status updates

To find out the status/condition of a patient please contact Taranaki DHB’s Communications Team.

We do release status updates along with age bands, gender and city/town of residence, but will not confirm other details unless we have consent from the patient or their parent/guardian.

We do not release any personal information regarding a patient without consent of the adult patient or, where the patient is a child, the consent of the parent or guardian. We also cannot provide information about or contact details for a patient who is no longer in hospital, or patients using community health services, including community mental health services.

We are able to release the following conditions of patients, as long as staff are able to identify them from the information given to us by the media:

Patient status definitions:

Stable: condition unchanged
Serious, but stable: vital signs stable, within normal limits, patient conscious and comfortable, indicators favourable.
Serious: vital signs stable and within normal limits, patient conscious but may be uncomfortable, indicators questionable.
Critical: Vital signs unstable, not within normal limits, patient may not be conscious, indicators unfavourable.

If a patient or their family asks us not to release any information about them to media, we are unable to provide a patient status update.

Confirmation of a patient's death occurs only with family consent and after notifying next of kin. Sometimes we will refer you to the police media liaison officer rather than comment ourselves.

Media visiting Taranaki DHB

All media are asked to contact the communications team before visiting either Taranaki Base or Hawera Hospitals for patient or staff interviews, photographs or filming. We can help to obtain consent from patients and staff for interviews and escort to where you need to go while you are on either campus.

We are happy to provide you with images of our hospitals, staff and board members which are a suitable resolution for publication.

Last updated: Friday, December 14, 2018

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